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(Frequently
Asked Questions)
At Red Pencil
Editing Services, we take pride in providing you with quality
editing services. Here are some answers to
frequently asked questions. FAQs are
categorized by topic. If you still have a
question, please do not hesitate to contact us.
Hours/Operation
- What are your business hours?
Business
hours are Monday through Thursday from 9:30 a.m.to 4:30 p.m. Eastern
Time, Fridays from 9:30 a.m. to 3 p.m. Eastern time. The office is
closed on weekends, major holidays and on limited hours during the
third and fourth weeks of September.
- When do you accept calls?
We
accept calls during business hours and by appointment if existing
clients need to discuss projects outside of regular business hours. We do not take calls
after 7 p.m. Eastern Time.
- How do I contact Red Pencil Editing Services?
- During
business hours by telephone at: 800.617.2351
- Any
time by e-mail at: admin [at] redpencilediting [dot] com
(Note: e-mail
that comes in after the close of business day, may be treated as an
e-mail recieved the next business day at our discretion.)
- Through
Skype
- By
U.S. Post
For full contact information, please visit the contact page.
- What is the latest time that I can submit a
document for express editing?
- Monday through Thursday: 4:30 p.m. Eastern
Time
- Friday: 3 p.m. Eastern Time
Billing/Payment
- What methods of payment do you accept?
- EFT (electronic funds transfer) and major
credit cards through Pay Pal. This is the preferred method of payment.
- Check or Money Order.
- We do not accept cash.
- What are your rates?
See the
rates page for details.
- Is there a minimum deposit required?
A
minimum deposit is required for all services before work begins. This
deposit is non-refundable. The amount of the deposit is 25%, 33% or 50%
of the total quoted fee depending upon the service being provided. See
the rates page for details and descriptions.You will receive an invoice
for the deposit. Deposits must be made electronically through Pay Pal
and can be paid by EFT or major credit card.
- How are rates/charges calculated?
Rates
are charged hourly with the exception Manuscript Critiquing services,
which are charged per page.
- Do I need/Will I have a contract?
For
our basic services, a written contract is not necessary. For most of
our premium services, a contract including terms of service, deadlines
and payment schedule is required.
- How will I be billed?
All
invoices are remitted electronically to a valid e-mail address either
by PDF or through Pay Pal.
- Do I need a Pay Pal account in order to pay my
deposit/invoice?
No.
All you need is a valid e-mail address. If you do have a Pay Pal
account however, please use the e-mail address associated with that
account in order to help us streamline the invoicing process.
For additional questions
about rates and services
see
"The Fine Print" section on the rates page.
Formating/Style
Questions
- Does my document need to be formatted in a
certain way?
- We
prefer documents that are formatted accordingly: A 12-pt. Times New
Roman (TNR) font, double-spaced, one-inch left, right, top and bottom
margins. If however, your document is already formatted (as in page
layouts/registers from a designer or as a PDF) you do not need to
adhere to the above format.
- Documents
that are mailed should not be bound or stapled in any way.
- Documents
that are sent by e-mail or FTP must be double-spaced.
- If
you need to adhere to specific a specific formatting style guide, we
will work within those parameters. Please inform us of this at the time
of taking on our services and provide us with documentation regarding
those specifications.
- Are there any documents that you will not
edit/accept?
- We
do not accept documents that are bound or stapled. No exceptions.
- We
reserve the right to not accept documents with questionable content
that is illegal or unethical.
- We
reserve the right to not accept clients that promote questionable
content or questionable, illegal or unethical products or services.
Express
Editing and Quotes for Other Editing Services
- How does Express Editing work?
On the
Request a Quote form, be sure to select Express Edit from the drop-dowm
men and high-priority on the priority list, also provide detailed
information about your project in the comments field. Submit
the form. You will be
contacted regarding the acceptance of your project and invoiced for the
deposit. Upon confirmation that funds have been received, you will need
to send us your document either by FTP or by e-mail. Once funds and the
document have been received, editing will
begin. When the edited document is ready, you will be notifed and
invoiced for the final amount. Upon receipt of the final payment, your
edited document will
be released to you.
- What is the turn-around time?
Between
24 and 48 hours of receiving the paid deposit.
- How do I request Express Editing?
Fill
out the Request a Quote Form completely, be sure to select Express
Editing from the menu, and high priority in the priority
field and submit the form.
- How do I request a Quote?
Fill
out the Request a Quote Form completley and submit it. You will be
contacted to discuss your project.
Questions
Regarding Editing Documents
- What kinds of documents will you/can you edit?
- Books:
Ficiton and Non-fiction all subjects/genres
- Articles:
all subjects/genres
- Web
content: all subjects and industries
- Academic
work: papers, theses, dissertations, journal articles, college
application essays
- Business
documents: content articles, brochures and other marketing materials,
resumes and C.V.s, presentations, press releases and media kits.
- What exactly does an editor do?
An
editor looks at your written work objectively, marking and correcting
areas that include misspellings, incorrect grammar and punctuation,
run-on sentences, disjointed statements, statements that are unclear
and confusing, lack of continuity and other related skills. The type of
editing done depends upon the service requested.
- Doesn't an editor just fix everything?
Not
necessarily. In some cases, yes. in other cases we alert the writer
where the issues are so that the writer can then make the necessary
changes in their final document. In the siutations where we do "just
fix" everything, you will recieve two versions of the edits--one with
mark-ups shown and another with all edits accepted. In either case, all
edits will be explained. And yes, if you don't understand an edit or
why it was made, you can contact us for clarification. For more
information on understanding how to visit our publications page and
downoad our free e-book.
- How do I know which service I need?
It
all depends upon how detailed an edit you want. If you request a
proofread, but the document really needs more work, we'll suggest a
different service. By the same token, if you request a substantive edit
and it turns out that the piece is strong and tightly written, we'll
suggest that you go with a proofread. Either way, if you choose to have
the initial service requested we will provide that service and that
service only.
- How long will it take?
Length
of editing projects depends upon the length of the document and the
service requested.The only exception to this rule is for Express
Editing which guarantees a 24- to 48-hour turn around time.
- How do you accept documents for editing?
By
e-mail, FTP or by U.S. post once you have been accepted as a
client. Please note, we prefer to receive documents presented for
editing electronically, even if we are doing manual edits only.
- E-mail instructions:
Send your document to documents [at] redpencilediting.com.
Be sure to name the file in
the following format: Your first initial (or company) and last
name_documentname.fil extension. Example 1: JSmith_Mydocument. Example
2: bigwidgetco_documentname.fileextension.
Only use the documents [at] redpencilediting.com to submit documents
for editing. There are no exceptions to this.
- FTP instructions:
Please see the client services page for complete instructions.
- By
mail. (See the contact page.) Please ensure that your
mailed documents
are neither stapled nor bound, and conform to our formatting specs.
- What is the difference between manual and
electronic editing?
- Manual
editing is when we mark up a hard copy of a document only, making
margin notes and using proofreader's marks.
- Electronic
editing may include using MS Word's tracking tools feature or marking
up hard copies of electronically submitted work, scanning the edited
documents and submitting the edits as PDFs. Scanning to
PDF and/or entering edits into the document with the tracking
tools feature are also factored into the hourly rate for your final
bill.
- Will you format my document for me?
Depending
upon the type of service retained, yes. However, for basic
services in most cases, formatting is not included in the
service.
- Will you design my document for me?
In most
cases, no. Consutling fees may apply for any design that is involved.
- Can you get me through the publications process?
Yes.
The wordsmiths at Red Pencil Editing Services are experienced with the
publications process from preparing proposal packages to editing
galleys and proofs.
- Can you hook me up with an agent or publisher?
No.
Red Pencil Editing Services is not affiliated with any agency or
publisher, nor does it endorse any specific agencies or publishers even
if we have worked with clients whose projects were taken on by a
litterary
agent or publisher. If you need advice about the publications process,
we can (and will) direct you to repuatable third-party resources for
writers. If you need and want detailed advice about the publications
process,
consulting fees may apply.
Questions
Regarding Edited Documents
- How
do I accept changes?
Go
into Word. Enabe the tracking tools feature in the tools menu (XP and
earlier) or in the review menu (Vista). The dialgoue box will ask if
you want to accept or reject the changes, and if you want to review
each one or accept them all. Click review each one, and as you go
through each, accept (or reject) the change. If you choose to make any
additional alterations to the document and do not want to see the
mark-ups, you will need to turn the tracking tools feature off first.
- Are
the Red Pencil Editing wordsmiths available to discuss edits with me?
Discussing
edits occurs with the managing editor only, regardless of which
wordsmith has worked on your document. The only exeptions to this rule
are for manuscript critiquing and ghost writing.
- How
do I remove comments?
Go into
Word. Enabe
the tracking tools feature in the tools menu (XP and earlier) or in the
review menu (Vista). Right
click on the comment. The dialogue box will ask you if you want to
remove the comment. Select remove comment. Do this for each comment. If you choose to make any
additional alterations to the document and do not want to see the
mark-ups, you will need to turn the tracking tools feature off.
- How do I retrieve
an edited document from the FTP server?
You
will be given instructions when your document is ready for delivery.
Copyright
© 2003-2012 Red Pencil Editing Services, LLC. All Rights
Reserved.
No portion of this Web site may be copied by any means printed
or electronic without permission or correct attribution.
Links back to this site are welcome and appreciated.
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